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Motorola locks software versions to specific global regions (AA for North America, MD for Europe/Middle East, AZ for Asia/Pacific). Ensure your software version matches the regional prefix identifier of your radio hardware.

Navigate to the Motorola Solutions MyView portal (formerly known as the Motorola Online portal). Create a business account if you do not have one.

If you do not manage a massive corporate fleet or lack a direct Motorola enterprise account, your local authorized radio dealer is your best resource.

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