If you must use a digital number, check with the specific facility's handbook first. Securing a traditional landline or a standard post-paid cellular contract is the most reliable way to guarantee connectivity. What to Do if the Block is Facility-Imposed
For most providers, the unblocking process is immediate or takes 1 to 2 business days. ViaPath (GTL) specifically states that block removal typically takes 1 to 2 business days after a request is submitted. ICSolutions often resolves blocks on the same day.
Be prepared to provide your name, phone number, and possibly other identifying information. Securus may also ask for the name and location of the incarcerated individual you are trying to stay in contact with. how to unblock a prison call
Log into your account online or call their automated customer service line. Ask the representative specifically if there is a "billing block" or a "security block" on your phone number. Step 2: Set Up a Prepaid Account
Call your cellular network provider (e.g., Verizon, AT&T, T-Mobile) and speak with a representative. If you must use a digital number, check
Ensure your phone number is registered under your legal name, matching the identification you provided during jail registration or visitation sign-ups. Preventive Measures for Reliable Communication
Open the Phone app → Tap the three dots (Menu) → Settings → Blocked numbers . Tap the 'X' or minus icon next to the number. Settings → Phone → Blocked Contacts . Swipe left on the number and tap Carrier Interference: Securus may also ask for the name and
Sometimes, the block originates directly from the facility's administration. This can happen if an inmate is placed on disciplinary restrictions, if the phone numbers on their approved calling list (I-PAN) have expired, or if a staff member manually flags a number due to a policy violation. Step-by-Step Instructions to Unblock a Prison Call
