Locate your locked camera or DVR from the list (it will likely show a status of "Active"). Click the checkbox next to the device IP address. Step 3: Initiate the "Forgot Password" Process
Do not reboot or turn off your Hikvision device after exporting this file, or the key will become invalid. Step 4: Submit the File to Technical Support hikvision password reset helper 1101 link download
Step-by-Step Guide to Fix Error 1101 and Reset Your Password Locate your locked camera or DVR from the
Because Error 1101 is caused by a time mismatch, check your computer's system time. Ensure your PC is set to the correct local time zone and synchronized with an internet time server (like ://windows.com ). Step 3: Export the XML Request File via SADP Open the on your PC. Select the locked Hikvision device from the list. Step 4: Submit the File to Technical Support
The HikPasswordHelper is a small Windows executable that can reset the administrator password on certain Hikvision recorders and IP cameras. The developer, Brian P. (bp2008), created it to help owners reset forgotten passwords by exploiting a security backdoor in .
Once support verifies your ownership, they will email you back an encryption key file or an XML file. Return to SADP, select Import File , upload the response file, input your new password, and click Confirm . Method 2: Self-Service via Guided Questions or Email